配送について

 

下記記載の返品条件を満たしていること、又、送料を差し引いた価格による返品・交換となります。

当店で販売されている商品には、全ての商品に複数もしくは単体でタグが付いております。

商品からタグやその他付属品を取り外さないでください。

商品に付帯しているタグが取り外されている場合、返品をお受けできませんのでご注意ください。

※シューズやバッグ、アクセサリーにおいても同様です。

 

返品条件：

オーダー頂いた商品について、下記に記載の条件を満たしている場合に限り返品をお受けします。

・商品到着後から10日以上経過していないこと。

・商品から付帯している全てのタグが取り外されていないこと。

・未使用であること。（着用・洗濯の痕跡がない、香水の匂い・傷や汚れの無い商品として成り立つ状態）

・セール品でないこと。

・返品発送前に当店へのe-mailによる連絡があり、返品処理番号を受けていること。

・商品と同封しました納品書兼領収書が送られてきた同じ箱に返品荷物と一緒に入っていること。

 

返品方法：

・返品条件を満たしていること。（上記記載）

・e-mail  (info@boutiquehanaya.com)に返品内容をご連絡頂き返品処理番号の発行を受けます。

・配達時の商品が届いた通りに梱包してください。

※配達時のブランドの袋・箱・タグは商品の一部です。ブランドの箱や袋に直接送り状を貼ってある場合や、箱・袋・タグの無い返品はお受けしません。もし、このような状態での返品荷物が届いた場合は受領拒否させていただきます。ご注意くださいませ。

・返品時の配送料はお客様負担です。

・商品不良による返品においても上記同様です。

返品条件を満たしていること、返品前に当社

e-mail（　info@boutiquehanaya.com　）にご連絡頂いていることをご確認ください。

 

ご拝読ありがとうございました。上記にご不明点がある場合、もしくはお問い合わせがおありの場合は当社メール　info@boutiquehanaya.com までお問合せください。

またのご利用を心よりお待ちしております。

〒272－0034 千葉県市川市市川1－23－26―１F

有限会社 ブティック花屋　　

℡047-333-0878(11:00~17:00土・日・祝日を除く)日本語のみ

e-mail: info@boutiquehanaya.com　（English/日本語）

 

To our happy customers

We are founded in 1961 in Ichikawa-city, Chiba close to Tokyo.

Since we have introduced women clothes since 1961, have been trying to make your life brighter through our clothes. READY TO SPARKLE!

All items ship here from Japan, and we believe making you smile.

 

Our items

We have worldwide brands from Italy, Netherland, and German, and from Japan etc.;

choose items using the highest quality materials.

We check the condition of every single product before we send it to you.

MAKE PEOPLE FALL A VICTIM OF YOUR CHARM!

 

Attention

Shipping abroad may involve additional customs costs, taxes and so on.

That is not calculated in your payment.

We are not responsible and have no control over customs inspections or sudden changes in strict custom. These circumstances may delay the shipping time of your order. Any customs import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

As customs policies vary between countries, please contact your local customs office for further information.

 

Payment

Amex, Apple pay, Google pay, Mastercard, Visa, Shopify pay,

PayPal (credit card such as VISA, Master Card, American Express etc)

 

Shipping

We ship globally and use Japanese Post and EMS since their jobs are quick and safe.

・All delivers to the outside of Japan costs ￥5,000 for shipping

It takes about 7-30 business days; it depends on countries you live.

Also, we are happy to ship to Japan! (not including Okinawa and remote islands)

 Processing time

All orders placed with us are normally processed within 3-5 business days, which fall between Monday - Friday). We do not process orders on weekends or Japanese national holidays.

Please note that it may take longer due to various factors (i.e.; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

 

Estimated average shipping time for your country.

This is an estimate only, not including public holidays, Christmas time, major holidays or customs processing delays and airplane delays.

15 business days

 We understand the shipping method is little complicated, so here is your order image.

The delivery ＝ processing time + estimated shipping time

We will let you know by e-mail when your order is on the way.

 

We are not responsible for lost or stolen packages or packages delayed in transit.

If a package never reaches you after 60 business days, you will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this period, and we will ship out another package again as soon as possible.

If you did not pick up your package within 14 days and the package got returned, we will not refund your order.

the post office will send a pickup notice to your address for a large package which they can't deliver or if you missed the delivery. After 14 waiting days, if your package is returned by the post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom.

If we did receive your return package, we will send you an email and ask you if you want to re-arrange to ship out the package and pay for the re-shipping fee or not.

 

 

Cancellation Policy

Your orders cannot be canceled after they have been placed.

 

Incorrect shipping information

If you realize you have made an error, e-mail us as soon as possible within 24 hours.

explaining the error and provide the correct information; we are here to help you.

However, unfortunately, if the package has already been shipped that we are unable to alter the destination address at this stage, so let us know as soon as possible.

Email: info@boutiquehanaya.com  
With the subject: URGENT SHIPPING ADDRESS ERROR

Delivery Information